For info & order support (ENG, ITA, ES): +39 3512415923 - Sanizon
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Can I have information on the availability of an item?
All products within are available unless otherwise specified. If you need
more than the one present on the site and can be ordered with the cart, you can contact
us at

How can I be sure that my order has been received correctly and check its
Within your profile, in the appropriate category, you can monitor your shipment using
the tracking code that we will provide you with at the time of shipment.

My order has failed, what can I do?
If your payment is declined, we recommend contacting your credit card provider.

How can I cancel my order?
You can cancel the order from within your profile, in the appropriate category.

Which payment methods do you accept?
We accept all the cards available on the market (Visa, MasterCard, American Express,
JCB, Diners Cub, Discover), PayPal and bank transfer.

When will I be charged if I use the third-party payment option (credit card or
At checkout

How will the charge appear on my debit / credit card?
"It depends on Ocean Payment, I can't know now"

How will the charge appear on my PayPal account?
Our PayPal address is

Do I have to pay tax on my purchase?
It is possible that some countries impose the obligation of customs fees for the import of
the purchased goods and value added tax.

How do I get a copy of the invoice?
You will receive it automatically by email and it will also be possible to download it in
PDF format from your profile.

Can I pay for my order by bank transfer?
Yes, bank details will be provided at checkout.

Can I pay for my order on delivery?
No, unfortunately this payment method is not available.

Can I pay for my order via bitcoin?
Currently it is not possible, we are working to make it possible.

Can I pay for my order in cash?
No, unfortunately this payment method is not available.

Can I pay for my order through Western Union?
No, unfortunately this payment method is not available.

Are online payments by credit / debit card safe?
Visa and MasterCard use the Verified by Visa and MasterCard SecureCode security
systems respectively, which aim to protect credit cards from unauthorized transactions.
There are several verification methods, although the most common is the bank's sending
of a code via SMS to the mobile number associated with the user's credit card. If your
card has not been secured, you will not be able to make the payment and you will need
to contact your bank to associate it with a mobile number on which to receive the
security code.

Do you accept prepaid cards?

How do you guarantee the confidentiality of my data?
The data provided to will remain confidential and will travel encrypted on
the web in compliance with the laws of each country in which we operate.

Is it safe to provide my credit card details?
The card details are sent directly to the banking institution, whose website is constantly
protected by advanced cryptographic systems. That's why the navigation bar shows a
padlock and the abbreviation "https", where the letter "s" indicates that it is a secure site. We don't come into contact with your data at any time.



Which shipping method do you use?
At the moment to ensure the speed and safety of shipping, we only ship our parcels by
express courier (DHL, FEDEX, UPS) with tracking code.

Where do you ship to?
We ship worldwide with Express Courier. Each shipment can be tracked with the tracking

When will the order be dispatched pending fulfillment?
The order will be shipped within 48 hours of receiving payment

What are the delivery times?
Usually 5-7 working days.

What is the difference between “shipping with cardboard boxes” and “shipping
with envelope”?
At Sanizon we care about customers' savings, so we decided to offer you, in addition to
the classic shipping with cardboard, also the one with an envelope.

If shipped with a box, the courier calculates the price based on the volume as well as the
weight, while if you decide to have the products shipped with an envelope, the price will
be calculated per single envelope regardless of the volume of the content.
We have estimated that by deciding to receive the order with an envelope you will
reduce shipping costs by approximately 40% -50%.

How much are the shipping costs?
The shipping costs to your country will be calculated based on your purchase and
indicated on the site at the time of checkout, before making the payment.

How can I track the shipment?
You can see the status of your order with the tracking code/number that we will provide
you via the shipping confirmation email.

Which address should I indicate for shipping?
The address to which you want to receive the goods.

Can I change the shipping address?
You can change the shipping address by sending an email to, if
the package has not already been taken over by the courier.

Will I receive a single package?
It depends on the quantity of product ordered and the type of packaging chosen for
shipping, envelope or cardboard.

Can I request a freeze?
You must check if this option is available by contacting the courier office in your country
/ city.

Can I agree with the delivery date and time?
You must check if this option is available by contacting the courier office in your country
/ city.

If I am absent at the time of delivery?
You will have to agree with the courier for a subsequent delivery attempt.

Can I return or replace a product once it is received?
Yes, if defective. You can open a support ticket within your profile for the following

How do I return the product?
You will have to return the product to our office with shipping at your expense. The
choice of the carrier and type of shipping for the return of the product is at your

When will my refund take place?
Within 7 days of receiving the product in our warehouses, we will issue a refund via the
the payment method you used.

How can I take advantage of the right of withdrawal?
By opening a ticket for the order concerned and the following request.

What are the conditions of the right of withdrawal?
The objects you purchased must be returned to us in their original condition.